At AlCaz Media Marketing Services FZCO (“AlCaz Media”, “we”, “our”, “us”), protecting your data and earning your trust are top priorities.
We are registered in the United Arab Emirates (IFZA Free Zone, Dubai) and act as the data controller for all personal information you share with us. This means we are responsible for how your information is collected, stored, and used under:
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
EU and UK GDPR (for European clients)
California CCPA/CPRA (for US clients where applicable)
We never sell your data to third parties. We only collect the information we need to improve your experience, communicate with you, deliver our services, and meet legal requirements.
You are always in control of marketing messages we send. You can opt out at any time, and we periodically confirm whether you still want to hear from us.
We may collect and process the following information:
Identity & Contact Details: Name, email, telephone number, address, company details.
Location Data: Office address or device location (if you enable location services).
Communications: Emails, proposals, contracts, forms, WhatsApp/chat interactions.
Website Use: IP address, browser/device type, site navigation, searches, and resources accessed.
Purchase & Service History: To provide customer support, manage contracts, and personalize your experience.
Surveys & Feedback: Voluntary questionnaires for research and service improvement.
We use your information to:
Respond to enquiries and provide requested services.
Process contracts, proposals, and quotations.
Improve your digital experience across our website and campaigns.
Prevent fraud and ensure security.
Conduct market research and gather feedback.
Send you relevant marketing communications (only with your consent).
Comply with UAE VAT, PDPL, and other regulatory obligations.
Client and financial records are retained for 7 years to comply with UAE VAT and corporate tax law.
Marketing data is retained for up to 24 months unless you unsubscribe earlier.
Inactive data is deleted securely after no contact for 6+ years.
As part of providing our services, your information may be transferred and stored outside the UAE (e.g., in the EU or US). Where we do this, we ensure that appropriate safeguards are in place, in line with UAE PDPL transfer requirements and GDPR adequacy decisions.
We use cookies, pixels, and analytics technologies (Google, Meta, CRM, etc.) to:
Improve our site’s performance.
Personalize your experience.
Deliver relevant advertising.
You can disable cookies through your browser settings at any time.
We take strong precautions to keep your data safe, including:
SSL encryption for all website traffic.
Role-based staff access controls.
Secure servers with regular audits.
Depending on where you are, you have rights under UAE PDPL, GDPR, and other frameworks. These include:
Requesting a copy of the data we hold.
Correcting or updating inaccurate data.
Requesting deletion of your data (“right to be forgotten”).
Withdrawing consent to marketing.
Objecting to certain types of processing.
Requesting data portability to another provider.
To exercise these rights, email us at contact.us@alcazmedia.ae. We aim to respond within 72 working hours.
Our services are intended for individuals over 18. We do not knowingly collect or process information relating to minors.
Our website may contain links to third-party or partner websites. We are not responsible for their privacy policies or practices.
If you have any questions about this policy or your data rights, please contact:
AlCaz Media Marketing Services FZCO
IFZA Free Zone, Dubai, UAE
contact.us@alcazmedia.ae
